Terms of service

OVERVIEW

Welcome to Flop-heroes! The terms "we", "us" and "our" refer to Flop-heroes. Flop-heroes operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Flop-heroes is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms carefully.

By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years old. You are responsible for maintaining the confidentiality of your account and all activities under it.

You agree to provide accurate, complete and current information for all purchases and account details.

SECTION 2 - OUR PRODUCTS

We strive to display product colors and images as accurately as possible. However, actual colors may vary depending on your device.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order.

Orders can be cancelled within 24 hours of placing the order. After this period, cancellation may not be possible.

Cash on Delivery (COD) orders may require confirmation via phone before processing.

All returns and exchanges are subject to our Return & Refund Policy.

SECTION 4 - PRICES AND BILLING

All prices are subject to change without notice. You agree to provide accurate billing and payment information.

We accept payments via UPI, cards, net banking and Cash on Delivery (COD).

SECTION 5 - SHIPPING AND DELIVERY

We ship across India only. Orders are processed within 2–3 business days and delivered within 5–7 business days.

Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including logos, designs, images and text, is the property of Flop-heroes and may not be used without permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools. We are not responsible for their functionality or usage.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for any third-party websites or services linked on our platform.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all transactions are between you and Flop-heroes. Shopify is not responsible for any issues related to purchases.